Its main features are:
- Accurate heatmaps analysis
- Affordable prices
- Live Polls
Lucky Orange is designed to provide in-depth information on how users are interacting with a certain website, web pages, app, between operating systems, and more, primarily through heatmaps tools and mouse tracking. But, does it meet user expectations? Find out in this Lucky Orange review.
Who is the Lucky Orange Session Replay Tool Ideal For?
Lucky Orange goes beyond what standard web analytics can provide you. So, if you want to learn why website or app visitors are frustrated and quickly leaving your platform without buying anything, you’ll probably want to try the session replay tool.
The features of Lucky Orange intend to help you to optimize your sites or apps to boost conversion rates. This means that a developer and UX/UI expert can benefit from the session replay tool, as can websites that focus on e-commerce, performance, or social, as well as news and media sites.
Lucky Orange Review: What You Need to Know
Lucky Orange gives you a real-time analysis of every visitor that comes to your websites or web apps. It automatically records every visitor to your platform. Through your dashboard, you can filter and segment recordings to see exactly where visitors are dropping off and why.
The toolkit offers you ways to improve and monitor web performance by recording visitors’ complete sessions. You can then see engagement, abandonment, and conversion rates, learn more about click rate through heatmap analytics, use the mouse tracker to find out mouse movements, and more. You can even chat live with the team to get customer support easily.
Session Replay Features & Benefits
The all-in-one session replay software features a dashboard for monitoring the activity of site visitors in real-time, as well as heatmaps tools, conversion funnels, and form analytics. In conducting our Lucky Orange review, we noted that the dashboard feature is easy to use; it records visitor activity and then you can play it back anytime you want to do so. You also get a real-time visitor map that tells you exactly when a visitor is on your platform and how many are there are the present moment; see this information on your dashboard.
The heatmaps analysis feature gives you details about clicks, activity (via a mouse tracker), and scroll. You can see which web pages get the most activity, how deeply people are scrolling through your pages, and more, so you can understand better the effectiveness (or ineffectiveness, as the case may be) of your website or app. Adjust web page elements based on what the heatmap tools report to you via the dashboard to improve conversions.
Form analytics of Lucky Orange gives you information on the effectiveness of your forms. Find problems within the forms that you might not have otherwise seen and modify each part of the form to achieve optimal conversion for your visitors. You can even see in your dashboard how long it takes for users to complete your forms.
Another feature of the session replay tool is conversion funnels. Create these funnels to figure out how visitors interact with your website or app, such as how they use the checkout process. The information can tell you the reasons why visitors are abandoning your platform so you can make the appropriate modifications.
Lucky Orange also integrates well with a number of third-party platforms. You can install it in Google Tag Manager, Shopify, Magento, Bigcommerce, WordPress, Drupal, Blogger, and Weebly, to name just a few. You can also arrange with Lucky Orange to get an expert install service.
Unique Features of Lucky Orange
In this Lucky Orange review, we want to highlight the chat feature as few other website recorders offer this ability. You can chat with visitors via your dashboard in real-time, while they are active on your website. It gives you the opportunity to chat directly with visitors. We like the responsiveness of the chat feature and that you can even set up multiple operators to deal with chat requests.
Live polls is another great feature that competitors like Inspectlet and Mouseflow do not offer in their plans. With Live Orange, you can create survey polls quickly that give you amazing insights fast. The choices on the polls are easy for your site visitors to see and you can even limit the polls to certain countries or specific pages of your site. In particular, we like that the poll results come up in real-time as visitors submit their answers! There’s no waiting around for the results.
Lucky Orange Plans & Pricing Options
Here are the plan offerings and associated pricing at Lucky Orange:
Starter plan – $10 per month. Covers 25,000 monthly page views for 1 site, 2 operators, unlimited recordings (for 30 days), and unlimited heat maps (for 30 days)
Small Business plan – $20 per month. Covers 60,000 monthly page views for 3 sites, 4 operators, unlimited recordings (for 30 days), and unlimited heat maps (for 30 days)
Medium plan – $50 per month. Covers 200,000 monthly page views for 8 sites, 10 operators, unlimited recordings (for 30 days), and unlimited heat maps (for 30 days)
Large plan – $100 per month. Covers 500,000 monthly page views for 16 sites, 20 operators, unlimited recordings (for 30 days), and unlimited heat maps (for 30 days)
Enterprise plan – Custom plans are available through Lucky Orange and include up to billions of page views shared across multiple sites, as well as advanced customer support features.
What We Like about Lucky Orange
An obvious pro is the beautiful, highly accurate heatmaps that come from the heatmap analysis. They are simple to understand too, which is great if you get a headache trying to understand a ton of numbers. The mouse tracker gives you information about clicks, scrolls, and other mouse movements that you want to know about so you can lower abandonment rates and get visitors more interested in your site or app.
With the heatmap tools, mouse tracking ability, conversion funnels, and more, you can design better pages based on visitors’ experiences with your sites. As we mentioned earlier, we appreciate the chat feature that enables you to reach out to live visitors, and also you can send them polls.
We also like the affordable pricing models, given the many quality features that Lucky Orange offers its clients. It is obviously good value.
Also, if you have an issue with the software as a client, you can easily reach out to the Lucky Orange team through the live chat. So, you are always getting the most out of what you pay for in your plan and can ask questions as use the service, if necessary.
Lucky Orange Review: The Drawbacks
Of course, no session replay tool is perfect. There is no free plan, unlike with competitor Mouseflow. For a company with a meager budget, which ironically Lucky Orange LLC had at its beginning, the cost of even the most basic plan may not be financially doable. The benefit of offering a free plan would be that clients get to try out Lucky Orange services for themselves and then they might upgrade to a paid plan as the company grows. However, this freebie option is not a reality, just a suggestion
Also, the Starter plan leaves much to be desired. It only lets you track one site with two chat members to assist you. Most clients will have more than one site by the time they are looking for a session replay tool to provide them additional details about visitor behavior.
Another drawback is that the issue of mobile versus desktop does not yet seem to be differentiated by the heatmaps tools. In the dashboard, the heatmap graphics seem to be identical for both views.
Session Replay Customer Support
There are many ways to contact Lucky Orange. There is an online contact form, phone number, or live chat feature. Interestingly, we could not find an email address to contact them, unlike with competitor Mouseflow, where email communications are encouraged. You can also use the Lucky Orange FAQ page, Feature Guides, and Installation Guides to get you started making the most of the session replay tool.
Lucky Orange Review Conclusion
There are many great features available within low-price plans at Lucky Orange. While there is no free plan, the packages available are high value as they include heatmap analysis, website mouse tracking, funnel conversion, live chat, and form analysis, so you can find out more about how visitors interact with your websites or apps. Gain in-depth information about visitors and even communicate with them in real-time, giving you an accurate picture of what is not working on web pages and apps so you can improve on them.